The Daily Signal Media Group seeks an experienced journalist to serve as a news reporter covering Virginia state government and politics. This position will focus on delivering accurate and timely reporting on legislative sessions, policy developments, and political movements that affect citizens' daily lives. This is an independent contractor position and does not include benefits.

Position Overview

As our Virginia correspondent, you will be responsible for producing original news coverage that examines how government actions and policies impact communities. You will work independently to develop sources, identify newsworthy stories, and deliver compelling content that helps readers understand complex political issues.

Key Responsibilities

• Monitor and report on legislative sessions, committee hearings, and executive actions.
• Develop and maintain relationships with legislators, officials, policy experts, and other key sources.
• Write clear, accurate news stories on tight deadlines about state government activities.
• Produce in-depth analysis pieces examining major policy initiatives and their implications.
• Cover breaking political news and developments.
• Identify emerging trends in policy and politics that deserve coverage.
• File public records requests and analyze government documents.
• Maintain an active presence on social media platforms to share stories and engage with readers.
• Collaborate with editors on story development and editorial planning.

Location and Schedule

• Must be based in Virginia or willing to travel to Richmond.
• Position requires regular presence at the Virginia General Assembly during legislative sessions.
• Flexible schedule with availability for evening/weekend coverage as news warrants.

Rate / Salary

$300/article. Competitive contract rate commensurate with experience. Payment structure based on story production and performance. Travel expense reimbursement for approved coverage outside the capital region.

The Daily Signal is a digital-first news publication committed to factual, in-depth reporting on politics and policy.

This project involves creating a cohesive set of isometric illustrations based on photographs of…

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Enterprise Account Executive - DACH

Why We Have This Role

Qualtrics is on the lookout for a proactive, collaborative seller that can help us lead and own the strategy for selling Experience Management (XM) SaaS within the largest accounts in the DACH market. We’re helping the world’s leading companies improve experiences. Our solutions allow our clients to have a 360° view of the entire experience enabling them to uncover what matters most to clients and employees with the ability to take action in real time. In the Enterprise Sales role, you will be working with Major Accounts with an overarching objective to drive company revenue growth through net new customer acquisition and expansion in our current customer base. This person will work collaboratively to meet sales goals and deliver the highest standard of integrity, quality, and customer service to our clients.

How You’ll Find Success

• Relationship Building: Master stakeholder mapping to cultivate relationships with multiple contacts within an account, ensuring lasting partnerships.
• Negotiation Skills: Navigate negotiations with professionalism, understanding the art of give-and-take.
• Multi-Selling Approach: Drive engagement with various business stakeholders in parallel to create multifaceted selling opportunities.
• Empathetic Competitiveness: While being competitive, possess the ability to empathise and understand others’ perspectives.
• Entrepreneurial Mindset: Take initiative to grasp the expected outcomes and context, working independently to drive results.
• Effective Communication: Influence effectively at all levels, creating trust and collaboration within the team.

How You’ll Grow

• By joining Qualtrics, you become part of a revolutionary team committed to shaping groundbreaking experiences.
• You will help us expand the XM category beyond where it is today with more advanced use cases & pioneering advancements in AI.
• Our mission is to build technology that positively impacts businesses and makes them more human.
• As a member of our global sales organisation, you will take ownership of a dedicated territory and develop robust strategies designed to drive demand and revenue.
• We foster an environment that encourages big-picture thinking, innovation, and creativity, enabling you to build relationships with multiple decision-makers and articulate the unique value proposition of Qualtrics.

Things You’ll Do

• Focus on acquiring new business and sell the Qualtrics Platform to key accounts.
• Develop comprehensive account plans, from power maps to demand generation and closing strategies.
• Manage relationships between Qualtrics and senior executives of both client and prospect companies.
• Strategising internally with SDRs (sales development representatives), solutions consultants, partners etc to create demand and drive senior engagement in accounts.
• Gain a thorough understanding of prospects’ business issues and industry challenges to craft tailored solutions.
• Build compelling business cases that demonstrate clear ROI and value for clients.
• Maintaining a real-time understanding of Qualtrics’ offerings and the competitive landscape to provide win-based proposals and pricing strategies.

What We’re Looking For On Your Resume

• Significant experience selling SaaS solutions, and experience in discussing strategic business issues at Director and C level in Large Enterprise accounts.
• Significant demonstrated success in driving and navigating C-level engagement & connections at the highest level.
• Significant experience in leading, planning and closing 7 figure deals.
• Significant experience in owning the full commercial capacity of Strategic Accounts.
• Strong track record in achieving and exceeding sales quotas.
• Ability to be creative in driving engagement with new contacts within an account.
• Fluency in German and English.
• You are passionate about educating potential clients on solutions relevant to their situation and helping them understand how the software can drive a return on investment for them.
• You can leverage your network in the market to generate interest in Qualtrics solutions.
• You have a desire to manage a territory like running your own consultancy.
• You engage with clients at all points of the sales cycle - from prospecting and acquiring clients, through demoing the Qualtrics product, to negotiating and closing, and beyond.
• You have the agility to adapt, pivot and change your approach based on the needs of your business.
• You partner well with internal teams and bring together internal resources that enable successful closure of deals.

What You Should Know About This Team

• Qualtrics global sales team is dedicated to changing the way our customers focus on experiences. Forrester reports that companies generate a 674% return on investment when using Qualtrics. Now that’s a solution you can get behind.
• As an Enterprise Sales professional, you will focus on new revenue through strategic, relationship-based selling. Our most successful sales employees have a track record of exceeding quotas, acting as trusted advisors to clients and being passionate teammates.
• The Qualtrics platform is versatile, adding value to a limitless array of decision makers. If you love a strategic, analytics sales process working with a variety of industries, departments and buyers, selling Qualtrics XM will always keep you learning and growing.
• Challenges excite us, as we view them as opportunities for growth and positive transformation.
• We are not merely observers of change; we actively initiate and drive it.

Our Team’s Favorite Perks and Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team

The Qualtrics Hybrid Work Model: While this role is exempt from working in office, our hybrid work model remains elegantly simple for the rest of the company: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #remote

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You’ll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

TechnologyAdvice is seeking a detail-oriented and proactive Program Operations Coordinator to join our Operations Team. This role supports the execution, coordination, and improvement of client lead generation programs across multiple channels.

The Program Operations Coordinator will work with internal teams, external partners, and our direct sales team to manage program timelines, monitor performance, support RFP quote requests, identify risks, and keep work moving. This role requires clear communication, strong organization, sound judgment, and close attention to detail when managing program requirements, quote inputs, reporting data, billing details, and delivery expectations.

As a modern B2B media and publishing organization, TechnologyAdvice helps business technology buyers find the information, insights, and vendor solutions they need to make confident decisions. This role is a good fit for someone who enjoys bringing structure to detailed work, improving repeatable processes, and helping teams deliver strong outcomes for clients and partners.

Employment Level: Mid Level

Employment Type: Full Time

Location: Philippines

Working Hours: 9:00 pm to 6:00 am PHT (APR-OCT) or 10:00 pm to 7:00 am PHT (NOV-MAR)

What you’ll do

Program Management & Oversight

• Launch and manage client lead generation programs, ensuring accurate setup, configuration, and timely execution
• Monitor pacing and performance to help ensure program goals, timelines, and deliverables are met
• Track operating costs and margins, providing periodic updates to leadership
• Support quality control by reviewing lead delivery, asset readiness, targeting requirements, and program details
• Coordinate fulfillment of special campaign requirements, including advanced targeting, custom delivery needs, and other client-specific requirements
• Maintain documentation around program requirements, handoffs, workflows, and recurring processes

RFP & Sales Support

• Support the direct sales team by reviewing RFP requests and preparing accurate quote inputs based on program requirements, targeting needs, available inventory, and operational feasibility
• Partner with Sales, Client Success, Operations, and other internal teams to clarify requirements and identify potential delivery risks before quotes are finalized
• Help ensure RFP responses and quote recommendations reflect realistic execution assumptions, pricing inputs, and fulfillment expectations
• Maintain organized records of quote assumptions, requirements, approvals, and handoff details
• Flag gaps or risks in RFP requests that may affect delivery timelines, targeting feasibility, or program execution
• Help improve the RFP quoting process through clearer templates, intake requirements, documentation, and communication

Performance & Reporting

• Prepare daily and weekly reports on key program metrics, highlighting trends, risks, and areas for improvement
• Aggregate, reconcile, and report monthly billing data for active external relationships
• Collaborate with Finance and other stakeholders to support accurate and timely invoicing
• Use performance and financial data to identify opportunities to improve efficiency, profitability, and delivery quality
• Help maintain reporting processes that reduce manual work and provide clearer visibility into program performance

Stakeholder Communication & Coordination

• Serve as a primary point of contact for internal teams and external partners on assigned programs
• Provide timely updates, recommendations, and risk alerts to stakeholders
• Communicate clearly across teams by translating program details into actionable updates
• Document decisions, clarify ownership, and follow up on open items
• Help reduce ambiguity by keeping stakeholders aligned on requirements, timelines, and next steps

Onboarding & Relationship Management

• Support onboarding for new external relationships, ensuring a smooth transition into active programs
• Coordinate kickoff communications, set expectations, and confirm required documentation and access are in place
• Build and maintain strong working relationships with program stakeholders
• Identify and address potential issues early to avoid disruptions
• Help improve onboarding documentation, templates, and repeatable workflows

Continuous Improvement & Process Support

• Evaluate execution workflows, tools, and documentation to identify gaps and opportunities for improvement
• Recommend practical improvements that support scalability, delivery quality, and margin growth
• Support process improvement efforts by documenting workflows, identifying recurring issues, and recommending updates to templates, handoffs, and team processes
• Help improve how the Operations team works by reducing manual effort, improving visibility, and creating more consistent ways to manage recurring work
• Share process updates, documentation, and workflow best practices with peers to support consistent execution across the team

Who you are

• Bachelor’s degree in marketing, communications, business, or a related field, or equivalent professional experience, with 3+ years of experience in program coordination, operations, campaign management, media operations, sales support, or a similar role.
• Strong organizational skills, with the ability to manage multiple programs, deadlines, requirements, and stakeholder needs at the same time.
• Excellent written and verbal communication skills, with the ability to clarify requirements, document decisions, provide clear updates, and follow up consistently.
• High attention to detail when reviewing campaign requirements, quote inputs, reporting data, billing details, and delivery expectations.
• Strong analytical and problem-solving skills, with the ability to interpret performance data, identify risks, and recommend practical improvements.
• Experience documenting processes, improving workflows, creating templates, or helping teams reduce manual work.
• Comfort working cross-functionally with Sales, Client Success, Finance, Operations, and external partners.
• Ability to work independently with general direction, exercise sound judgment, and escalate risks or blockers appropriately.
• Familiarity with digital marketing, lead generation, campaign tracking, CRM systems, reporting tools, or RFP workflows preferred
• Must have a working laptop/pc and internet and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

Salary Range

We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.

Monthly Pay Range

₱40,000—₱80,000 PHP

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.

Any AI-generated or incomplete application answers will be auto-rejected.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Austin, TX

About the Team

We want to find the best people to join our team and then help you to do your best work. The Employee Relations Team is a new Center of Excellence within the People Team, with the mission to ensure our organization’s treatment of every employee is fair, respectful, and consistent with our Cloudflare Capabilities. To support that mission, this position’s responsibilities fall into proactive and reactive categories. Reactive responsibilities include handling complex investigations and partnering with business leaders on the performance management process. Proactive responsibilities include identifying and addressing trends to improve the overall employee experience at Cloudflare.

In this role, you will report to the Sr. Director, Employee Relations and support our Americas People Team Business Partners (PTBPs). You will be partnering with key stakeholders across Cloudflare in various ways, including those listed below:

What You’ll Do

• Operate as a trusted advisor, consulting with PTBPs and senior business leaders on complex organizational issues and challenging assumptions to create solutions that solve business problems.
• Conduct complex and thorough investigations into employee relations matters, providing fair and objective recommendations for resolution.
• Adhere to service level agreements for timely response and follow up to issues, including appropriate use of the case management system, effective and thorough documentation and reporting, and all associated processes.
• Build, analyze, and maintain ER metrics and present data to People Team partners on a quarterly basis.
• Conduct in-depth root cause analysis of ER trends, presenting data-driven stories in business language to influence talent decisions and advise on the productivity impact of attrition.
• Provide advice and guidance to managers in assigned business units to address employee performance issues, including the administration of the PIP or Package process.
• Partner with the Learning and Development Team to develop training workshops/classes/toolkits for leaders.
• Assist with the updating of Company policies and responding to inquiries and concerns.
• Lead and coordinate major global ER projects, requiring significant analysis and the development of innovative solutions that have a broad impact on the ER model and company policy.
• Partner cross-functionally with key stakeholders, including Legal Compliance, Payroll, Benefits, and other departments to resolve employee issues in a timely manner.

Who You Are:

• You have served on a People/HR team for a minimum of 8 years, 6 of which have been in an Employee Relations capacity.
• You are motivated by cultivating company culture, building great businesses and helping people do their best work.
• You possess strong knowledge of pertinent employment laws, as well as People Team management principles, practices and procedures.
• You have outstanding judgment and the ability to balance the needs of the company, managers and employees.
• You have a successful history of developing strong relationships and operating effectively through virtual support and in a distributed environment.
• You approach challenges with a solution-focused mindset, viewing obstacles as opportunities for improvement and growth.
• You have experience designing and leading change strategies for complex initiatives, partnering with stakeholders to co-create solutions and ensure buy-in.
• You are strategic, have a keen business acumen, and a track record of partnering closely with business leaders. You can articulate how People Teams bring value to an organization.
• You are a trusted partner who leads with empathy, building strong relationships through exceptional written and verbal communication. Your high emotional intelligence allows you to navigate sensitive situations with understanding and professionalism..
• You devote time and attention to supporting our employees, fostering strong relationships and sustaining the trust placed in you.
• You uphold the highest standards of integrity, communicating honestly, treating others with respect, and leading with dignity.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

● Medical/Rx Insurance

● Dental Insurance

● Vision Insurance

● Flexible Spending Accounts

● Commuter Spending Accounts

● Fertility & Family Forming Benefits

● On-demand mental health support and Employee Assistance Program

● Global Travel Medical Insurance

Financial Benefits

● Short and Long Term Disability Insurance

● Life & Accident Insurance

● 401(k) Retirement Savings Plan

● Employee Stock Participation Plan

Time Off

● Flexible paid time off covering vacation and sick leave

● Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Austin, TX

What You’ll Do

The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals. Acting as both a trusted advisor and the commercial owner of the account, you will build strategic relationships with stakeholders to clearly articulate ROI and business value. You will collaborate tightly with the Sales team to maintain accurate weekly forecasts and lead critical engagements like Executive Business Reviews. Above all, you will embed AI-driven optimization into your daily workflows—using advanced data analysis to uncover selling opportunities and automating routine tasks to accelerate customer outcomes and maximize operational efficiency.

Key Responsibilities

Customer Lifecycle & Success

• Manage customer engagement from onboarding through the entire customer lifecycle.

• Be a Trusted Advisor to your customers.

• Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.

• Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.

• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings , with a track record of successful planning and execution of Executive Business Reviews.

• Demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services.

Commercial & Renewals

• Act as the commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast.

• You are ultimately responsible for the retention and growth of your book of business , taking responsibility for owning and maximizing renewal value of a book of business of existing customers.

• Negotiate and execute renewal contracts in accordance with customer objectives.

• Analyze data and leverage tools to identify selling opportunities and business value.

• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets.

Cross-Functional & Operational Management

• Develop and maintain long-term relationships with stakeholders in your account portfolio.

• Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals.

• Manage customer feedback and product needs by providing feature requests to internal partner teams.

• Able to prioritize effectively to handle multiple deals at the same time.

• Expected up to 50% travel for customer visits.

AI Competencies

• Generative AI: Mastery of LLMs to rapidly draft renewal communications, synthesize quarterly review data, and prepare executive summaries.

• Data Analysis: Proficiency in leveraging AI analytics tools to parse customer usage metrics and instantly highlight up-sell or cross-sell opportunities.

• Workflow Automation: Ability to build automations to synchronize CRM data, update weekly forecasts, and trigger lifecycle alerts.

• AI Problem Solving: The instinct to view AI as a partner in solving tough problems to keep the Internet moving forward.

Qualifications

• Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.

• 2+ years relative industry experience , with experience in cloud security and/or performance industries preferred.

• Bachelor’s degree and / or other professional qualification.

• Strong understanding of or willing to learn about computer networking and “how the internet works” with network security a plus.

• Experience with project management, account portfolio planning, Cloud implementation and prioritization.

• Expertise in SaaS retention and sales process and excellent knowledge of value driven sales.

• Excellent problem solving skills with the ability to creatively achieve resolutions.

• French or German language skills are highly preferred.

Compensation & Benefits

• Compensation: Compensation may be adjusted depending on work location. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

• Equity: This role is eligible to participate in Cloudflare’s equity plan.

• Benefits: Cloudflare offers a complete package of benefits and programs to support you and your family , including flexible paid time off covering vacation and sick leave. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!

Equal Opportunity Employer

Cloudflare is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

What you will be doing:

Beacon Biosignals is on a mission to revolutionize precision medicine for sleep and brain health. We are the leading at-home sleep test and EEG platform supporting clinical sleep testing and development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our FDA 510(k)-cleared at-home sleep testing devices integrate multi-channel cardiopulmonary and EEG signals into a single streamlined workflow powered by AI-enabled analytics. With a dedication to patient experience and scientific rigor, Beacon enables high-quality clinical diagnostics at scale and powers the development of novel neuromedicines. Beacon Biosignals is changing the way that patients are treated for any disorder that affects brain physiology.

In this exciting and challenging role as the system engineer specializing in hardware, you will contribute to the development of new, modified EEG device systems that meet application, business, customer and regulatory requirements. You will be working in the Device Team, reporting to the Director of Device Engineering and working closely with hardware, firmware, software engineers and product managers. You are responsible for system and sub-system requirements, system verification, risk management, system root cause analysis, manufacturing validations, and system integration with Algorithm and Platform teams.

Your goal as a System Engineer is to strive without reserve for the greatest quality and reliability in our products. To accomplish this goal, you will collaborate with other design, research, manufacturing and quality colleagues to develop products from concept to commercialization. You will contribute to product idealization, development, integration verification, validation, and manufacturing.  Additionally, you will document design in accordance with applicable product development processes, quality and regulatory requirements.

Beacon’s robust asynchronous work practices ensure a first-class remote work experience, but we also have in-person office hubs available located in Paris, Boston, New York, or the San Francisco Bay Area.

What success looks like:

• Develop and maintain device development in accordance with Beacon’s QMS.
• Apply Systems Engineering principles and best practices to new product development.
• Elicit, analyze, and document system and sub-system requirements, ensuring coherence and traceability throughout the product lifecycle.
• Implement verification and validation with proper traceability for system, hardware, and software components. Develop and execute test plans, test cases, and procedures to assess system performance, functionality, and reliability.
• Actively contribute to risk management, including hazard analysis (dFMEA and FMEA) and risk mitigation. Identify, assess, and manage risks associated with system development, production, and post-production maintenance.
• Interface with Product Management, Algorithm Development team, and Platform team to ensure smooth integration of sub-systems of Beacon’s products.
• Support and write technical and process-related documents.
• Support the transition of the device from development to production, and lead root cause analysis of issues in production at contract manufacturers.

What you will bring:

• Education: BS in engineering, or related field.
• Work Experience (post-graduate): 5+ years of professional engineering experience with a BS degree or 3+ years with an MS degree.
• Strong analytical and problem-solving skills, with the ability to analyze complex systems, identify technical risks, and drive system-level improvements.
• Experience leading cross-functional technical efforts across hardware, software, firmware, and operations teams to deliver complex integrated systems.
• Experience defining system architectures and developing detailed technical specifications and documentation for multidisciplinary electromechanical systems, including system requirements, design documents, test plans, and test reports.
• Experience with requirements traceability, risk analysis, verification & validation (V&V), and root cause investigations throughout the product development lifecycle.
• Strong written and verbal communication skills, with the ability to communicate complex technical concepts effectively to both technical and non-technical stakeholders.
• Experience working in fast-paced environments with evolving requirements and the ability to independently drive technical analysis and decision-making.
• Experience supporting products through manufacturing transfer, sustaining engineering, and change management processes.
• Preferred: Experience with engineering collaboration and development tools like Git and JIRA, as well as platforms like GitHub and OpenBOM.
• Preferred: Experience developing medical devices or other regulated/safety-critical products.
• Preferred: Familiarity with medical device design controls, risk management practices, and applicable regulatory standards.

At Beacon, we’ve found that cultural and scientific impact is driven most by those that lead by example. As such, we’re always seeking new contributors whose work demonstrates an avid curiosity, a bias towards simplicity, an eye for composability, a self-service mindset, and - most of all - a deep empathy towards colleagues, stakeholders, users, and patients. We believe a diverse team builds more robust systems and achieves higher impact.

Reports to: Engineering Manager

Location: Remote US

Compensation Range: $160,000 - $190,000 base plus bonus and equity

What We Do:

Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access.

Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don’t discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.

Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products, including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.

Join the hunt and help us stop hackers in their tracks!

What You’ll Do:

Huntress is growing our Platform Engineering team and is looking for an experienced engineer who is passionate about stability, resilience, and scalability. You’ll be joining a high-performing team responsible for proactively building, monitoring, and implementing the infrastructure that is a part of the Huntress Security Platform, providing a first-class development platform to our developers, and tracking and supporting the complete lifecycle of our millions of installed endpoint agents.

You’ll own and deliver improvements across our internal developer platform and day-to-day engineering workflows: designing, building, and evolving the tools, automation, CI/CD systems, and self-service capabilities that make it easier for Huntress engineers to build, test, deploy, and operate software reliably at scale. You will work alongside an innovative and diverse team of problem solvers that bring strong technical depth, high energy, and a bias toward removing friction so our product teams can move faster and with more confidence. As a Senior Platform Engineer focused on Developer Experience, you’ll lean heavily into hands-on implementation while also influencing system design, shaping platform standards, and helping drive best practices for developer productivity, reliability, and operational excellence across the organization. This role is more Dev than Ops, and will require a solid background in software development.

Responsibilities:

• Develop tools and frameworks to automate the operational tasks and deployments of services and applications for our Portal and Endpoint Agents in Azure and on end-user machines
• Build and evolve AI tooling and usage in daily development workflows
• Continue development on our internally-developed go-based CLI
• Develop tools in test and production environments to enable and accelerate the development teams to provide a world-class experience for our partners
• Build and maintain continuous integration and continuous delivery pipelines (CI/CD)
• Support the product development teams’ ability to design and enhance software architecture to improve scalability, service reliability, cost, and performance

What You Bring To The Team:

• 7+ years experience with running a large application in cloud environments
• Experience building and deploying applications into containerized environments
• High coding proficiency – Ruby, Go, or Python required
• Experience with CircleCI, Github Actions or other CI/CD platforms
• Experience with workflow orchestrationTemporal is a plus.
• Experience with observability tools like DataDog, NewRelic, etc. is a plus
• Experience building tooling focused on making developers measurably more productive via better access, shorter work cycles and improved work lives
• Effective communication and interpersonal skills, amplified by empathy for the developers using your tools every day
• Design and optimize workflows that bridge the gap between traditional development practices and AI-assisted engineering.

What We Offer:

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response.

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.

#BI-Remote

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Location: Tokyo, Japan

About the Role:

We are hiring for a Senior Recruiter to join our Japan Go To Market hiring efforts. In this role, you will act as a true talent advisor and go-to-market specialist, driving the expansion of our sales and GTM teams. You will operate autonomously, utilizing your deep market expertise, AI-driven strategies, and extensive network to hire top-tier talent for Cloudflare.

Responsibilities:

• End-to-End Recruitment & Talent Strategy: Build and execute comprehensive talent strategies to help hiring leaders build high-performing teams, functioning similarly to how a salesperson puts together a go-to-market plan.
• Proactive Pipeline & Passive Candidate Outreach: Draw upon your extensive network of industry contacts and candidates to build pipeline strategies for a variety of GTM roles with a heavy focus on Account Executives and Customer Engineers.
• Stakeholder Management & Advising: Build and maintain solid relationships with the GEO VP and cross functional stakeholders, including Finance, HRBPs and compensation teams.
• AI-Driven Efficiency & Process Optimization: Integrate AI tools to enhance your daily productivity, such as using generative AI to craft highly personalized outreach messages at scale, automate repetitive administrative workflows, and synthesize market data to inform your talent strategies.
• Data Utilization & Analytics: Use data analytics to inform recruitment strategies, actively analyzing metrics such as time-to-hire and source efficiency to drive decisions and optimize processes.
• Employer Branding & Market Awareness: Lead and execute strategic employer branding initiatives tailored to the Japan market to elevate Cloudflare’s profile as a top destination for GTM talent.

Requirements:

• Extensive GTM Recruiting Experience: You are a respected Senior Recruiter with a proven track record of success, and well-versed in your craft.
• Strategic Problem Solving: You operate two “plays” ahead and can anticipate potential bottlenecks or challenges before they have a chance to materialize. You regularly resolve complex issues with little support from managers and make sound decisions that drive positive business outcomes
• Negotiation & Closing Skills: You are an effective negotiator who is often able to get candidates over the line who might have otherwise taken offers elsewhere. You understand and can explain Cloudflare’s value proposition
• AI & Tool Proficiency: You bring innovative solutions to your role, actively leveraging AI automation (such as AI-powered sourcing assistants and LLMs for complex Boolean logic/market mapping) to multiply your efficiency. You also must have a good grasp of the advanced features of modern recruiting tools
• Candidate Experience Focus: You are well organized and proactive, ensuring candidates rarely stay in the ‘gray stage’ for extended periods while communicating clearly about any delays.
• Communication: While the majority of your work experience will be in Japanese, we do require you to comfortable with written and verbal communications in English to work with cross functional teams globally

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

We are seeking a strategic and highly organized Senior Team Manager, Campaign Operations to lead and scale our marketing campaign operations function. This role will oversee a team responsible for the execution and optimization of integrated marketing campaigns and customer journeys that drive engagement, conversion, and revenue across the customer lifecycle.

The ideal candidate is both a strong people leader and hands-on operator who can balance process improvement, stakeholder management, and technical execution. Success in this role requires strong systems thinking, operational discipline and the ability to design scalable processes that improve efficiency, consistency and execution quality. The role will also be expected to identify and leverage AI driven capabilities to improve automation, personalization and operational efficiency across campaign execution and marketing systems.

WHAT YOU’LL DO

Team Leadership & Operational Management

• Lead, mentor, and develop a team of Campaign Operations professionals, establishing clear ownership, priorities, and performance expectations.

• Drive operational excellence through standardized processes, documentation, workload management, and SLA development.

• Apply systems thinking to identify root causes of operational inefficiencies and redesign workflows for scale and consistency.

Campaign Execution & Delivery

• Own end-to-end execution of integrated marketing campaigns across email, webinar, lifecycle, and digital programs.

• Ensure campaigns are delivered accurately, on time, and with high quality across platforms including Marketo, Iterable, Segment, and BigMarker.

• Oversee intake, build, QA, launch, and post-launch processes to ensure operational reliability and consistency.

Operating System Design & Optimization

• Design and evolve scalable campaign operations infrastructure, including workflows, templates, and governance models.

• Establish and enforce QA standards, SLAs, and best practices to improve execution quality and efficiency.

• Drive automation across campaign workflows and leverage AI capabilities to reduce manual effort, increase speed to launch and enhance personalization at scale.

Cross-Functional Alignment & Prioritization

• Manage campaign intake and prioritization across competing stakeholder requests.

• Partner with Marketers to translate marketing strategy into executable plans.

• Ensure alignment on audiences, timelines, dependencies, and performance expectations across all campaigns.

WHO YOU ARE

Example:

• 10+ years of experience in Marketing Operations

• 2+ years of people management experience leading high-performing operational teams.

• Hands-on experience with Marketo required.

• Experience managing webinar and event technologies such as Zoom, BigMarker, Goldcast.

• Familiarity with customer data platforms and event tracking tools such as Segment.

• Strong understanding of campaign execution workflows, audience segmentation, and marketing automation best practices.

• Experience building scalable operational processes, documentation, and governance frameworks.

• Excellent project management, communication, and stakeholder management skills.

• Strong analytical mindset with experience leveraging campaign and operational data to drive optimization.

• Ability to balance strategic thinking with hands-on execution in a fast-paced, cross-functional environment.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here.

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Box is committed to fair and equitable compensation practices. Actual base salary is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks.

In accordance with OFCCP compliance, here is the Pay Transparency Provision.

United States Pay Range

$125,000—$170,000 USD

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management.  Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.

What We Need

NetBrain is looking for a VP of Revenue Operations to serve as the chief operator of our go-to-market engine. Reporting to the Chief Customer Officer, this role is not a supporting function; it is a seat at the revenue leadership table. The right person has operated a GTM org at scale, knows what a world-class revenue operations function looks like, and is ready to build one here across Sales, Marketing, Customer Success, and Partners.

The Impact You’ll Make

You will build the systems, analytics, and processes that accelerate seller productivity, protect gross retention, and give leadership the visibility to make confident GTM decisions. Longer term, you will shape how NetBrain scales—through incentive design that drives the right behaviors, enablement programs that compress ramp time, and a program office that keeps the company’s top strategic priorities moving.

What You’ll Do

• Own the revenue operating model — Drive the annual operating plan, quarterly forecasts, and weekly cadence across the full GTM organization. Establish the single source of truth on revenue performance, pipeline health, and GTM productivity for the CRO and Board.
• Lead Revenue Strategy, Data & Analytics — Own AOP, quota-setting, capacity modeling, and territory design. Build and leverage revenue data science capabilities—propensity-to-close models, churn prediction, expansion analytics—to inform every major GTM decision. This is the most strategically critical pillar.
• Run Business Operations across Sales, Marketing, CS, and Partners — Provide embedded ops support to every GTM segment: MEDDPICC hygiene and deal inspection with Sales, MarTech and pipeline attribution with Marketing, health scoring and renewal forecasting with Customer Success, and deal registration and MDF governance with channel partners.
• Govern GTM Systems & Tools — Own the full revenue tech stack—Salesforce, Gong, Clari, Outreach, Highspot, CPQ, PRM, Gainsight—and the automation and AI capabilities built on top of it. Treat GTM infrastructure like a product.
• Drive Revenue Enablement — Ensure every seller, SE, and CSM reaches productivity in under 180 days. Own MEDDPICC and Command of the Message programs, PoC methodology, partner readiness, content strategy, and coaching through conversation intelligence.
• Run Deal Desk, Pricing & Contracts — Price with discipline, quote without friction, and close without surprises. Own deal structuring, discounting guardrails, CPQ/quote-to-cash, CLM, and renewal commercials in partnership with Finance and Legal.
• Design compensation and lead the GTM PMO — Build incentive plans that drive the right behaviors, administer them cleanly, and resolve disputes with authority. Run the GTM program office—managing the company’s top cross-functional initiatives from decision to execution. This is a critical pillar.

What You Bring

• 10+ years in Revenue Operations, Sales Operations, or GTM leadership at a B2B SaaS or enterprise technology company, with meaningful time as a senior operator—not just a functional contributor.
• Experience running a GTM operations function at scale; you have operated a go-to-market org with real revenue complexity, not just supported one.
• Demonstrated ownership of forecasting, AOP, quota-setting, and territory design—ideally having led an organization through a transition off manual or spreadsheet-based processes.
• Comfort leading across multiple GTM Ops disciplines simultaneously; this role spans six pillars and requires breadth, not just depth in one area.
• Direct experience with compensation plan design and administration, including incentive structure, crediting rules, dispute resolution, and comp system ops (Xactly, CaptivateIQ, or equivalent).
• Strong analytical and data fluency—able to build revenue models, interpret pipeline data, and lead a data science and analytics function.
• Familiarity with the modern revenue tech stack: Salesforce, Gong, Clari or equivalent, Outreach, CPQ, Gainsight, Highspot or Seismic, Marketo or HubSpot.
• Excellent cross-functional influence—able to drive change through Sales, Marketing, CS, Finance, and Legal without relying solely on direct authority.
• Command of the Message (CoM) certification or deep familiarity with value-based selling frameworks is a plus.
• Experience building a GTM engineering or revenue automation capability and/or exposure to channel/partner operations (PRM, MDF, co-sell) are additional pluses.
• Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer.
• Stationary Tasks: Sitting for extended periods, remaining in a stationary position.

What We Offer

Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company.

For this role, the estimated base is $210,000 - $255,000 + Bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.

The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.

NetBrain invites all interested and qualified candidates to apply for employment opportunities.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you.

In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Beneath a simple yet elegant user interface lies a complex system of functionalities. Our AI-powered product uses advanced image recognition, document detection, data extraction, fraud detection, and behavior analysis to make identity decisions. We help our partners build onboarding processes that ensure good people get things done and bad folks get stopped. In order to take our product to the next level, we need world-class data scientists to automate processes historically reserved for humans, and do so at superhuman performance levels. We are making significant investments to create a top-notch machine learning platform for prototyping, training, deploying, and monitoring machine learning models at a massive scale. Together with our world-class data annotation, data curation and MLOps teams, we fuel the AI-powered engine behind our success.

As a Senior Data Scientist for the Physical Identities team, your primary responsibility will be to design, build, deploy and monitor machine learning models and solutions specifically tailored for our identity verification products. In this role, you will collaborate closely with Product Managers, Data Scientists, Machine Learning Engineers, Software Engineers and other data professionals to develop state-of-the-art document detection and classification, data extraction and fraud detection algorithms. You will drive projects like, document detection and classification, OCR extraction and validation, supervised/unsupervised detection of anomalies in physical documents or document fraud risk scoring systems and leverage our large knowledge base and production data volumes to take these initiatives from initial prototype through full production deployment.

You’ll help us protect honest people online by:

• Owning end-to-end responsibility for building identity verification machine learning models from prototyping to production and and driving measurable impact in live environments
• Taking full ownership for performance metrics like verification accuracy and false acceptance rates, and pushing the boundaries of what’s possible under high-security constraints
• Influencing and shaping our in-house models, and evaluating external solution vendors, and improving instrumentation to generate valuable insights while creating new machine learning products
• Establishing key metrics, deriving data-driven insights, and conducting experiments to assess the overall product impact of our biometric machine learning solutions on identity verification
• Working both independently and collaboratively with other engineers to define and deliver high-impact product features in the biometrics domain

You are the right future Veriffian for the job if you have:

• Previous end-to-end professional experience in the identity verification industry, successfully delivering high-performance machine learning models in the verification of physical identity documents.
• Theoretical and applied knowledge in Machine Learning concepts with a special focus on Computer Vision, Data Extraction and Anomaly Detection techniques
• Hands-on experience working with Deep Learning toolkits such as Tensorflow or PyTorch and Gradient Boosted models libraries like XGBoost or Catboost.
• Great product thinking skills.
• Proficiency in SQL
• Can effectively communicate the results and trade-offs to both technical and non-technical audiences
• Enjoy working in a fast-paced, highly fluid, and multi-functional environment.

Why Veriff?

We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.

When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include…

• Flexibility to work from home
• Stock options that ensure your share in our success
• Extra recharge days on top of your annual vacation
• Comprehensive relocation support to Estonia or Spain
• Extensive medical, dental, and vision insurance to ensure you’re feeling great physically and mentally
• Learning and Development & Health and Sports budget that you are free to tailor to your own needs
• Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary

We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!

Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy. #SPBTAL #LI-Remote

Company Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Job Description

The Enterprise Software Architect is accountable for defining, evolving, and communicating the enterprise’s target-state architecture and technology strategy. This role ensures that software systems, data, platforms, and integration patterns are designed to scale, remain secure, and enable long-term business agility. The Enterprise Architect connects business strategy to technical execution, balancing near-term delivery with long-term architectural health.

This role operates at the intersection of strategy, execution, and influence. Success requires deep technical credibility, strong business acumen, and the ability to guide senior technical leaders and executives toward sound, pragmatic technology decisions. This architecture role is a hands-on and strategic leadership position, accountable for defining the enterprise future state, ensuring positive business outcomes enabled by that future state, and holding accountability for ensuring implementation aligns with target-state architecture. In doing so, the Enterprise Software Architect demonstrates a clear preference to buy and integrate commercially available or partner-provided solutions over building bespoke systems, making build decisions intentionally and only where they create differentiated business value.

This position is open across the United States with a preference for those in Seattle or the East Coast time zone. Seattle candidates will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.

Key Outcomes & Impact

The Enterprise Software Architect will:

• Establish and maintain a cohesive enterprise architecture vision aligned with business objectives
• Reduce complexity and technical debt through intentional simplification and modernization
• Enable faster, safer delivery by providing clear standards, patterns, and guardrails
• Improve technology investment decisions through roadmaps, governance, and metrics
• Elevate architectural maturity across teams via mentorship, influence, and example

Responsibilities

Enterprise Architecture Strategy

• Define and continuously evolve enterprise target-state architectures across application, data, integration, infrastructure, and security domains
• Develop and maintain multi-year architecture roadmaps that balance innovation, cost, risk, and delivery velocity
• Translate business strategy into actionable architectural direction for product and platform teams
• Ensure architectural decisions prioritize simplicity, scalability, resilience, and security
• Leads the selection of new application, data, and infrastructure technologies and validates that selection aligns to target architecture and overall technology direction

Architecture Governance & Standards

• Establish, own, and evolve enterprise architecture standards, principles, patterns, and reference architectures
• Lead architecture reviews to ensure alignment with target-state direction while avoiding unnecessary bureaucracy
• Partner with engineering leadership to ensure governance is enabling rather than blocking delivery
• Promote consistent adoption of standards while allowing for pragmatic, data-driven exceptions
• Document and evangelize utilization of AI technologies such as Codex, Claude, or other AI to to support Architectural practices
• Ensure usage of AI in support of architectural deliverables meets governance and compliance considerations

Solution Alignment & Delivery Enablement

• Collaborate closely with Solution Architects, Principal Engineers, and Engineering Teams to align designs with enterprise strategy
• Provide architectural guidance during initiative inception, major design decisions, and complex trade-off discussions
• Support teams in designing cloud-native, event-driven, and API-first solutions where appropriate
• Ensure architectural decisions consider operational excellence, observability, and supportability

Modernization & Technical Debt Reduction

• Assess legacy systems and define clear modernization and migration strategies
• Identify and prioritize opportunities to reduce architectural risk, duplication, and long-term cost
• Guide incremental modernization efforts that minimize disruption while advancing target-state goals

Technology Evaluation & Innovation

• Research and evaluate emerging technologies, platforms, and industry trends
• Provides oversight to ensure Enterprise Architecture practices are maintained and continuously improved
• Produce clear architecture decision records, whitepapers, and recommendations to support executive decision-making
• Ensure new technology adoption aligns with enterprise standards, skills, and long-term strategy

Communication & Influence

• Clearly communicate architectural intent, trade-offs, and decisions to technical and non-technical audiences, including executive leadership
• Champion the value of enterprise architecture as a business enabler, not just a technical function
• Facilitate alignment across teams, departments, and portfolios in a complex, fast-moving organization
• Communicates technology decisions and standards to the organization, driving understanding and appreciation for the value of architecture governance and standards

Metrics, Reporting & Continuous Improvement

• Define and track architecture health metrics (e.g., technical debt, standard adoption, system fitness)
• Measure and communicate the impact and value of enterprise architecture initiatives
• Continuously improve architecture practices, tooling, and ways of working

Leadership & Mentorship

• Mentor and coach Solution Architects and senior engineers
• Help grow architectural thinking across engineering teams
• Lead by example, modeling strong technical judgment, collaboration, and accountability
• Directly manage and develop a small team of architects (1–3 direct reports), setting clear expectations, providing feedback, and supporting career growth

Business Partnership & Strategic Support

• Partner with business and technology leaders to ensure architecture enables current and future needs
• Provide architectural insight for M&A, vendor selection, and major investment decisions
• Contribute to budgeting, forecasting, and cost optimization discussions for technology initiatives

What Success Looks Like

• Teams deliver faster and with greater confidence because architectural direction is clear
• Technology decisions align consistently with long-term enterprise goals
• Complexity and technical debt decrease over time
• Architecture is viewed as a strategic partner and trusted advisor across the organization

Qualifications

Skills & Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience
• 7+ years of experience in software engineering, systems design, or architecture roles
• 3+ years of experience operating at an enterprise or platform-wide architecture level
• Demonstrated experience defining target-state architectures and technology roadmaps
• Strong experience in cloud-based, distributed, and modern software architectures
• Experience working in agile and product-oriented delivery environments
• Proven ability to influence senior technical leaders and executives
• Experience modernizing complex, mission-critical systems
• Strong understanding of security, data architecture, and integration patterns
• Ability to navigate ambiguity and drive clarity in complex environments
• Pragmatic mindset focused on outcomes rather than theoretical perfection

Additional Information

Compensation:

• The base salary range for this position is $190,000 - $220,000, on a full-time schedule.
• Along with base compensation, Trupanion employees are currently eligible for monthly bonuses.
• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Benefits and Perks:

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

Company Description

We Elevate. Digitally.

SQLI is a European leader in digital transformation and customer experience, helping major international brands drive growth through technology. From strategy to implementation, we design and deliver high-performance architectures and engaging digital experiences by combining advanced technologies, proven methodologies, and deep technical expertise.

With 2,200 people across 12 countries, we’re looking for passionate individuals who share our values: Creative Spirit, Commitment, and Forward Thinking.

Job Description

About the role

The AI Engineer is the build engine of our AI practice. You turn business requirements into working AI solutions, fast, using coding agents and frontier models, then take the ones that prove their worth into production with the security, compliance, and reliability that enterprise clients demand.

This is not a model-training role. We are not building or fine-tuning models from scratch. You build agentic workflows and LLM-powered applications on top of frontier models, wire them into real enterprise systems, and make them safe to run.

You will work as part of the delivery team alongside consultants, business analysts, and architects. The consultant carries the client relationship and the architect owns the hard architectural calls. You own the build and you make real engineering decisions, not just execute someone else’s spec. You are proactive about spotting better ways to build, and trusted to deliver without close supervision.

What you will do

• Use coding agents to prototype AI solutions quickly against real client requirements, so the team can validate value before committing to a full build

• Build, deploy, and maintain LLM-powered applications and agents that align with enterprise architecture principles and standards, with evaluation, monitoring, and token tracking in place from day one

• Set up MCP connectors and permissions against client systems, taking real care over data handling, access control, and what an agent is and is not allowed to do

• Build production solutions that meet client security requirements and European data protection obligations, including GDPR. This is not optional and not an afterthought

• Collaborate with consultants, business analysts, and architects to break business requirements down into solutions that are feasible, maintainable, and safe

• Create reusable AI assets and accelerators for the practice, including skills, plugins, and MCP servers that make future engagements faster

• Support Data & AI teams with best practices around AI-assisted development, documentation, and automation, and coach less experienced colleagues on agentic build patterns and security standards

• Document deployment, upgrade paths, and maintenance so SQLI and our clients can own what you build after handover

Qualifications

• Proven experience with AI-assisted development. You have shipped something real with Claude or another agent platform, not just followed tutorials

• Strong TypeScript and/or Python for agentic glue code, custom MCP work, and evaluation

• Experience building RAG applications

• Hands-on with creating and using agent plugins, skills, and MCP servers for repeatable agentic workflows

• Skilled at engineering the prompts and context that let agents do work as autonomously as is safe and sensible

• Solid grasp of security, access control, and data protection (including GDPR) when building systems that act against real client data with real permissions

• Experience setting up CI/CD pipelines and automation

• Able to take a prototype through to a production-grade build, not just one or the other

• Strong collaboration and communication skills, ideally from an agency or consulting setting

• Proactive and autonomous, able to spot opportunities, make sound engineering decisions, and own delivery rather than wait to be told how to build

• Business-level English, able to understand business requirements directly from clients and communicate clearly in calls and in writing

Nice to have

• Familiar with Microsoft Azure, particularly Azure AI infrastructure, as our primary cloud for production AI

• Hands-on with Anthropic’s managed agent infrastructure (Claude managed agents, the agents API)

• Prior work on evaluation methods for LLM outputs

• Experience in e-commerce, or from an AI, agentic, or workflow automation background

• Comfortable presenting technical work and learnings to a non-engineering audience

Additional Information

How we will work together

You will report into the Data & AI service line leadership and work as part of client delivery teams across the service line and the wider SQLI group. The role is primarily billable client work. You will occasionally join client sessions for technical depth, but the consultant carries the relationship. We are looking for someone who can own technical decisions on the build, not only execute, with room to grow toward an AI Architect track as the practice scales.

How to apply

Send a short note covering:

1. One thing you have built recently with Claude Code or a Claude-based agent, with a link if possible

2. How you would take an agent that touches real client systems from a quick prototype to something safe to run in production

3. Your notice period and earliest start date

Why you’ll love working at SQLI?

• A flexible remote working policy: 3 days per week
• Continuous learning opportunities and certifications to support your development
• Personalised support: career follow-up, diverse projects, and strong team collaboration
• Regular rituals: internal communications on tech and AI topics, internal events, and meet-ups

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

This is not just another full stack role—this is a chance to help modernize a core NICE platform at scale. You’ll join a high-visibility engineering team driving the transformation of a legacy UI (ASPX/.NET) into modern Angular/React front ends powered by microservices architecture.

You’ll be part of the Novus team, a fast-moving, highly collaborative group at the center of NICE’s innovation efforts—working closely with engineers, architects, and cross-functional partners.

Even more exciting: this team is actively leveraging AI tools to accelerate development, automate migrations, and rethink how software is built—giving you hands-on exposure to next-generation engineering practices.

How will you make an impact?

• Drive modernization at scale – Help transform legacy systems into modern, scalable, cloud-native applications
• Shape the future with AI – Use AI-powered tooling to accelerate development and improve engineering productivity
• Deliver real customer value – Build solutions where performance and reliability directly impact users
• Collaborate across teams – Partner with product, architecture, and support teams to solve complex problems
• Own quality end-to-end – From design to deployment and post-release support
• Support what you build – Participate in a lightweight on-call rotation (~every 6 weeks) to ensure a strong customer experience

Have you got what it takes?

• Bachelor’s degree in Computer Science or a related field (or equivalent practical experience)
• 6+ years of software engineering experience
• Strong experience in full stack development (UI + backend), ideally with .NET
• Experience or interest in Angular and/or React and microservices architecture
• A problem-solving mindset with the ability to modernize complex systems
• Passion for collaboration, mentorship, and helping others succeed
• Comfort working in a fast-paced, evolving environment
• Strong communication skills and a customer-first mentality
• Curiosity and excitement to learn and apply AI in software development

Why this role stands out

• Meaningful modernization work – Transform real, complex systems used by customers every day
• Hands-on AI adoption – Work with AI as part of your daily development workflow
• High-visibility team – Collaborate closely with core engineering leadership
• Tight-knit environment – Small, highly collaborative team where your impact is clear
• Direct customer impact – Build, ship, and support software people rely on
• Strong growth opportunity – Exposure to modern UI frameworks, microservices, DevOps, and AI

Why Join Us?

At NiCE, we don’t just connect systems—we connect people, platforms, and possibilities. In this role, you’ll be at the heart of driving product unification, governance, and go-to-market alignment across a mission-critical platform. You’ll join a team that breaks down silos and enables seamless customer experiences across our product ecosystem.

If you are a strategic thinker, a collaborative leader, and passionate about delivering cross-platform value, this is your opportunity to shape the future of customer experience with NiCE.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. This role is located in our GA office at 6 Concourse Parkway, Atlanta GA 30328 https://www.nice.com/company/global-locations

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Work with a Top 20 CPA and advisory firm that Accounts for Anything.  Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe.  By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio’s Information Technology team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Senior Cybersecurity Engineer to join their dynamic team.

Aprio’s Cybersecurity Engineering team builds and operates the controls that make the firm defensible: identity, network segmentation, cloud security baselines, endpoint, monitoring, encryption, and vulnerability management. The Senior Cybersecurity Engineer is the senior individual contributor on that team — the engineer who takes a control domain from “documented” to “running cleanly in production,” sets the standard for how it’s done, and pulls the Mid and Associate engineers up with them. This is a hands-on engineering role that also leads cross-team initiatives.

This position supports U.S. Government engagements that may involve Controlled Unclassified Information (CUI) and requires access to export‑controlled technical data. In accordance with CUI and U.S. export control regulations, this position is limited to ‘U.S. persons’ (including U.S. citizens, lawful permanent residents, and certain protected individuals) as defined in 22 C.F.R. § 120.62. These requirements are only tied to this specific job posting. We are an equal opportunity employer and all Aprio employment decisions are made in accordance with applicable laws.

What You’ll Do:

• You will own the operational health of one or two engineering domains, lead cross-team initiatives that touch multiple control areas, and design the patterns the rest of the team executes against.
• You’re the engineer who can take a tool from “purchased” to “deployed, tuned, and instrumented,” the partner Cloud Ops and Identity call when they need a security pattern that actually works, and the senior who makes the Mid and Associate engineers better through pairing, code review, and clear standards.
• You’ll also be a senior voice in architecture and decision conversations alongside the Principal Engineer and the Manager.

Key Responsibilities:

• Domain ownership: Own the operational health of one or two engineering domains (identity, network/segmentation, cloud security baselines, monitoring/logging, encryption/key management, endpoint, vulnerability management, configuration management). Keep them measurably healthy and improving.
• Cross-team initiatives: Lead initiatives that span Security, IT, Identity, Cloud Operations, and delivery teams — controlled rollouts, control set hardening, tool migrations. Land them without breaking production.
• Architecture and standards: Design new control patterns and reference architectures. Write the decision records, runbooks, and standards the team executes against and the auditors review.
• Controlled rollouts: Lead the end-to-end deployment of new control sets (e.g., bringing a new EDR online, hardening a new cloud account, standing up new logging pipelines) — pilot, measure, expand, document.
• Mentorship: Pair with Mid and Associate engineers, run design reviews, give substantive code/config review, and grow the next tier. Quality of output from less senior engineers is part of your scope.
• Operational partnership: Be the senior partner Cloud Ops, Identity, IT Service Management, GRC, and the SOC call when they need security engineering input. Solve problems with them, not at them.
• Detection/response engineering support: Partner with Detection Engineering and the SOC on logging coverage, telemetry quality, and the engineering pieces of response (privileged access tooling, isolation capabilities, evidence capture).
• Evidence and audit readiness: Produce control evidence and architecture documentation that holds up under audit and peer review. Keep your domains’ evidence map current.
• Automation: Push toward repeatable, codified controls (IaC, policy-as-code, automated evidence collection) instead of one-off manual work.

What Success Looks Like:

First 30–60 days: You can operate your priority domains safely on Aprio’s tooling, you’ve assessed current control posture, and you’ve published a prioritized remediation backlog for at least one domain.

By 90 days: You’re leading at least one cross-team initiative, you’ve published or substantially revised at least one architecture pattern or decision record, and you’re an active mentor to the Mid and Associate engineers.

By 6–12 months: Your domains have measurably improved control health (less drift, cleaner evidence, faster remediation, fewer escalations). At least one controlled rollout has landed cleanly. Less senior engineers on the team are visibly better because of how you work with them.

Required Qualifications:

• 5+ years in security engineering, with hands-on responsibility for implementing controls across identity, network, cloud, endpoint, and/or monitoring.
• Strong fundamentals in IAM, network segmentation, encryption / key management, and centralized logging / monitoring.
• Experience with at least one major cloud platform (Azure, AWS, GCP) in a security-engineering capacity.
• Ability to produce clear architecture documentation, runbooks, and decision records that hold up under audit and peer review.
• Excellent written and verbal communication; able to explain tradeoffs across Security, IT, and delivery audiences in plain language.
• Comfortable mentoring less senior engineers and owning quality-of-output for one or more domains.

Preferred Qualifications

• Regulated-environment experience (CMMC, NIST 800-171, NIST 800-53, FedRAMP-aligned, SOC 2, ISO 27001, HIPAA, PCI).
• Infrastructure-as-code experience (Terraform, Bicep, Pulumi) and policy-as-code (Sentinel, OPA).
• Security tooling integration experience (SIEM, EDR, vulnerability scanning, IAM, secrets management).
• Industry certifications (one or more): CISSP, CCSP, GIAC (e.g., GCED, GPEN, GCWN), AZ-500, AWS Security Specialty.
• Experience supporting a SOC’s detection/response engineering needs.
• Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or related field — or equivalent applicable years of experience

$100,000 - $125,000 a year

The salary range for this opportunity is stated above. As such, an actual salary may fall closer to one or the other end of the range, and in certain circumstances, may wind up being outside of the listed salary range.

The application window is anticipated to close on July 27th and may be extended as needed.

Why work for Aprio:

Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.

Perks/Benefits we offer for full-time team members:

- Medical, Dental, and Vision Insurance on the first day of employment

- Flexible Spending Account and Dependent Care Account

- 401k with Profit Sharing

- 9+ holidays and discretionary time off structure

- Parental Leave – coverage for both primary and secondary caregivers

- Tuition Assistance Program and CPA support program with cash incentive upon completion

- Discretionary incentive compensation based on firm, group and individual performance

- Incentive compensation related to origination of new client sales

- Top rated wellness program

- Flexible working environment including remote and hybrid options

What’s in it for you:

- Working with an industry leader: Be part of a high-growth firm that is passionate for what’s next.

- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience.  We call it the Aprio Way.  This shared mindset creates lasting relationships between team members and with clients.

- A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.

- Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.

- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.

- Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.

EQUAL OPPORTUNITY EMPLOYER

Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a Principal Software Engineer who brings exceptional technical depth, strong ownership, and a passion for building high-quality, scalable systems. This individual will play a critical role in driving architectural direction, mentoring engineers, and delivering impactful solutions aligned with business priorities.

This is a hands-on leadership role for someone who thrives on solving complex problems, influencing technical strategy, and elevating engineering excellence across the team.

How will you make an impact?

• Technical Leadership

  • Define and drive the architecture of scalable, reliable, and high-performance systems
  • Set engineering standards and best practices across teams
  • Lead design reviews and guide critical technical decisions

• Execution & Delivery

  • Own end-to-end delivery of complex features and systems
  • Collaborate cross-functionally with product, design, and engineering teams to deliver high-impact initiatives
  • Ensure high code quality, performance, and maintainability

• Talent Elevation

  • Mentor and develop engineers, raising the overall technical bar of the team
  • Lead by example through hands-on coding and problem-solving
  • Help identify and attract top engineering talent

• Innovation & Strategy

  • Identify opportunities to leverage modern technologies (including AI/ML where applicable) to drive innovation
  • Translate business needs into scalable technical solutions
  • Influence long-term technical roadmap and investment decisions

Have you got what it takes?

• 10+ years of software engineering experience, with a track record of delivering complex systems at scale
• Deep expertise in system design, distributed systems, and modern development practices
• Strong coding skills in one or more of the following: Java, Python, C#, or similar
• Experience designing and building cloud-native applications (AWS, Azure, or GCP)
• Proven ability to lead large technical initiatives and influence across teams
• Strong communication skills with both technical and non-technical stakeholders

Why Join Us?

At NiCE, we don’t just connect systems—we connect people, platforms, and possibilities. In this role, you’ll be at the heart of driving product unification, governance, and go-to-market alignment across a mission-critical platform. You’ll join a team that breaks down silos and enables seamless customer experiences across our product ecosystem.

If you are a strategic thinker, a collaborative leader, and passionate about delivering cross-platform value, this is your opportunity to shape the future of customer experience with NiCE.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. This role is located in our UT office located at 75 West Towne Ridge Parkway, Sandy, Utah 84070 https://www.nice.com/company/global-locations

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

1086155

Manager, Security GRC - Compliance Onboarding & Readiness

Location: United States - Remote, Flex, or Office

About the Role

HubSpot is seeking a Manager, Security GRC on our Compliance Onboarding & Readiness team. This role is a critical part of how HubSpot approaches trust, security, and governance. Instead of focusing on reactive audit defense, our team acts as a proactive design and engineering partner. We shift compliance engineering “left” to ensure our rapidly expanding product surface, including usage-based billing systems, advanced AI capabilities, and scaling infrastructure, is fundamentally secure by design and audit-ready.

This is a hands-on, “player-coach” role. Reporting directly to the Senior Manager, you will lead and mentor a dedicated team of GRC professionals, while also acting as a high-impact individual contributor (IC). You are someone who loves to get into the weeds: executing proactive control designs, performing technical walkthroughs, mapping controls to complex cloud environments, and directly authoring robust control documentation alongside your team.

You will drive the day-to-day operationalization of our High-Risk Control Testing and Compliance Onboarding charters, moving HubSpot away from point-in-time evidence gathering and toward continuous compliance automated by telemetry.

What You’ll Do

Be an Active Player-Coach & Lead the Team

• Direct People Management: Lead, develop, and mentor a talented sub-team of GRC professionals. Evolve their capabilities in risk-based judgment and technical engineering partnership.
• Hands-on Execution (IC Work): Actively lead by example. You will personally conduct high-impact control walkthroughs, draft complex process narratives, design baseline control mappings for new architectures, and directly test our most critical systems.
• Stabilization & Backlog Burnout: Guide and support the team through its immediate operational maturity phases, and partnering cross-functionally to systematically burn down the legacy issues backlog.

Operationalize the Compliance “Front Door”

• Shift Compliance Left: Manage and scale our centralized compliance onboarding intake process. Partner early with Product, Engineering, and FinOps during the design and architecture stages (pre-coding) to embed security and compliance controls before production release.
• Minimize Friction: Maintain predictable, frictionless compliance paths for engineering stakeholders so compliance acts as an operational accelerator rather than a bottleneck.

Drive High-Risk Control Testing & Continuous Assurance

• Execute Deep-Dive Testing: Personally lead and oversee rigorous internal testing of HubSpot’s highest-risk controls, prioritizing Identity and Access Management (IAM), privileged access, data protection, change management, and AI governance.
• Continuous Monitoring Telemetry: Partner to design and build automated dashboards, transitioning the team’s evidence collection from manual spreadsheets to continuous data streams.
• Define Early-Warning Signals: Build out and monitor key control health indicators (OKIs/PKIs) to identify and remediate control degradation long before audit windows open.

Foster Collaborative Partnerships & Seamless Hand-offs

• Proactive Pre-Audit Alignment: Lead proactive reviews to validate control design, helping system owners address gaps collaboratively before audit cycles begin.
• Frictionless Partner Handoffs: Partner deeply with our Compliance Audit Execution team to transition ready, thoroughly vetted control packages for external testing, replacing traditional siloed boundaries with smooth, cooperative handoffs.
• Shared Posture Insights: Actively feed readiness metrics and testing signals into the broader Security Governance and Risk ecosystem to build a unified, transparent view of security health across HubSpot.

What We’re Looking For

Required Experience & Technical Rigor

• Demonstrated experience in Security GRC, IT Compliance, or IT Audit, ideally within a fast-paced, public SaaS environment.
• Hands-On Player-Coach Leadership: Experience managing, mentoring, or leading GRC professionals, combined with a strong desire and demonstrated ability to execute as an individual contributor. You must love rolling up your sleeves to build.
• Deep Control Expertise: Strong understanding of SOX 404 control design, risk-based scoping, testing, and proactive issue management within modern engineering environments (AWS, microservices, CI/CD pipelines).
• First-Principles Architect Mindset: You look at compliance as a systems-engineering challenge, not a checklist. You have experience implementing controls that are automated, scalable, and lightweight for developers.
• Exceptional Communication & HubSpot Culture Fit: You are empathetic, remarkably clear, and direct. You can explain complex regulatory “whys” to engineering leaders.

Preferred Experience

• Familiarity with emerging technology frameworks, specifically AI governance structures (such as ISO 42001) alongside traditional frameworks (SOC 1⁄2, ISO 27001, NIST).
• Experience supporting product transitions to usage-based billing or microservices-based financial data pipelines.
• Professional certifications such as CISA, CRISC, CISSP, or equivalent experience.

Why HubSpot

At HubSpot, security is a core value. We believe that to “Grow Better,” we must protect the operational and financial integrity of our platform with airtight, auditor-proof logic—while ensuring our teams can move fast and innovate with confidence. You’ll be joining a highly collaborative, deeply supportive GRC organization that treats governance as a modern product rather than a bureaucratic constraint. If you are inspired to build a secure-by-design compliance ecosystem at scale, we’d love to talk to you!

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:

$146,200—$233,900 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.

India Applicants: link to HubSpot India’s equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot’s Recruiting Privacy Notice for details on data processing and your rights.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking an AI Product Owner to own and drive end-to-end internal AI initiatives across NiCE, turning AI from experimentation into measurable productivity gains. You will be the single accountable owner for internal AI transformation solutions that fundamentally change how core processes work across IT, HR, Finance, Sales, and other business functions. You will lead initiatives where AI agents significantly automate end-to-end processes (e.g., recruitment, finance operations, internal IT workflows), partnering with our internal AI delivery teams and business stakeholders to move from idea to live, adopted, value-generating AI solutions.

How will you make an impact?

You will own the full lifecycle of cross-functional AI initiatives: from opportunity framing through delivery, adoption, and measured outcomes. You will redesign business processes, translate business needs into actionable AI initiatives, and coordinate delivery with the IT AI Center of Excellence and business stakeholders.

This is a high-impact role for someone who combines strong business analysis with project leadership, thrives on driving concrete outcomes under ambiguity, and is energized by leading AI transformation across multiple business areas.

Project Ownership & Accountability

• Own the full lifecycle of cross-functional AI initiatives, from opportunity framing through production rollout, adoption, and measured impact
• Act as the single accountable owner for each AI transformation solution, with dedicated focus and clear lines of accountability
• Drive concrete outcomes even when the solution is evolving or exploratory at the start; manage risks, dependencies, and stakeholder alignment proactively

Business Process Leadership

• Analyze business processes deeply; identify where AI agents can automate, accelerate, or rethink existing work
• Translate business needs into actionable AI initiatives with clear scope, success metrics, owners, and timelines
• Partner with Finance, HR, IT, Sales, and other functions to redesign processes around agent-driven automation
• Work hand-in-hand with the IT AI Center of Excellence

Outcomes & Impact

• Partner with the AI analysts to define and report measurable impact: hours saved, cycle-time reduction, deflection, adoption, and ROI
• Ensure every initiative reaches production with documented handover to operations and ongoing ownership

Have you got what it takes?

• Bachelor’s degree in Industrial Engineering, Information Systems or a related field
• 5+ years of experience as a technical project manager/product manager with proven business analysis capabilities, of which at least 1 year was hands-on with AI projects
• Familiarity with Anthropic Claude, Microsoft Copilot Studio, or similar agent platforms
• Solid understanding of AI agents, automation, and how AI reshapes the way processes are designed
• Experience with leading complex, cross-functional projects, ideally combining transformation, automation, or digital programs
• Demonstrated experience leading products that change how a process works, not only deliver software

Skills & Competencies:

• Analyst + PM hybrid: strong business process analysis combined with product leadership - able to map a process end-to-end and drive its transformation
• Comfort leading initiatives where the solution is evolving; able to drive toward concrete outcomes under ambiguity
• Strong stakeholder management across business and technology functions, up to executive level
• Excellent written and verbal communication; full professional fluency in English

Why Join Us?

At NiCE, we don’t just connect systems—we connect people, platforms, and possibilities. In this role, you’ll be at the heart of driving product unification, governance, and go-to-market alignment across a mission-critical platform. You’ll join a team that breaks down silos and enables seamless customer experiences across our product ecosystem.

If you are a strategic thinker, a collaborative leader, and passionate about delivering cross-platform value, this is your opportunity to shape the future of customer experience with NiCE.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. This role is located in our NJ office at Waterfront Corporate Center III, 221 River St, 10th & 11th floors, Hoboken, New Jersey 07030 https://www.nice.com/company/global-locations

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

Flywire is looking for a strategic and technically grounded IT Operations Manager to lead our global IT Operations team and help shift it from reactive support to a proactive, engineering-led function.

***We are predominantly focused on hiring into our Valencia HQ, with office attendance a few times per week.***

You will bridge business needs and technical execution, manage team capacity and maintain excellence across our core SaaS stack while identifying opportunities to automate and apply AI-driven solutions. You will also own operational compliance and act as the primary liaison between IT Support and our specialised IT Cloud / CPE teams.

Key Responsibilities

Operational Excellence and Continuous Improvement

Analyse workflows and system behaviours to identify inefficiencies. Apply Lean principles to streamline and document scalable processes before introducing automation.

Strategy and AI Innovation

Shift the team’s focus from ticket resolution to system evolution. Lead research and implementation of AI / AIOps to automate recurring issues and improve internal self-service.

Operational Ownership of SaaS-as-Code

Partner with CPE to transition our core stack into a Terraform-managed environment. Lead IT Ops in operating these systems through code, moving away from manual console configuration.

Capacity and Project Management

Manage team bandwidth across Tier 3 operations and strategic projects, including M&A and tool consolidation, ensuring daily noise does not stall innovation.

Access Governance and Compliance

Own Access Recertification, User Access Reviews and IT audit requirements, including SOC2. Make compliance more streamlined and automated, rather than manually intensive.

Cross-Functional Leadership

Partner with IT Support to build useful automations and collaborate with IT Cloud / CPE on operational support for high-level infrastructure changes.

What We Are Looking For

Product Mindset

You analyse root causes, not just symptoms, and build scalable internal solutions. You understand how AI can improve modern IT operations.

Execution Focus

Strong Agile / Kanban skills to visualise capacity and prioritise high-impact work over busy work.

Collaborative Leader

Able to influence and collaborate with technical leads across CPE / Cloud, as well as non-technical stakeholders across HR, Finance and other functions.

Change Agent

Comfortable leading teams through technical transitions, including moving from manual console administration to SaaS-as-Code environments.

Qualifications

Basic Qualifications

• Bachelor’s degree in Information Technology, Computer Science or equivalent professional experience
• 10+ years in IT, including 4+ years managing international, remote-first technical teams
• Experience managing global SaaS ecosystems such as Okta, Google Workspace, Slack and Atlassian
• Strong understanding of IAM / RBAC logic
• Experience with distributed teams and multi-regional IT infrastructure
• Strong background managing technical controls and User Access Reviews

Preferred Qualifications

• Experience in FinTech, global payments or publicly traded technology companies
• Familiarity with Terraform or other IaC tools applied to SaaS management
• Deep expertise in AI / ML-powered IT operations and transformational technology roadmaps
• Lean IT, Six Sigma or ITIL certification or experience focused on continuous improvement

Additional Information

We Offer:

• Employee Stock Purchase Plan (ESPP)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Work From Home Stipend
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid